Award Winning Services from the UK's only dedicated Pegasus Centre of Excellence
IT Support Graduate (CLOSED)
Location: Wimbledon, SW19 7HN
Salary: £18,000-£22,000 subject to experience (revised after 3 months)
Industry: IT Software Services
Job Function: 1st Line Support
Job Level: Graduate
Hours: Full Time
Listing Type: Job vacancy
Education Level: Undergraduate degree (or equivalent)
Fantastic opportunity for a talented IT Support Graduate, with an interest in Accountancy, to join our expanding support team and award-winning company.
Intsys UK is an award-winning reseller of Pegasus Accountancy Software, based in Wimbledon Park in South West London. We are a privately limited company and deliver a range of services such as IT Support, Training and Consultancy to our strong client base. Since being founded in 1996 we have grown to become a leading IT service provider with clients based in London, across the South East and globally via our Cloud solutions. We are entering an exciting new phase and are looking to invest in our expanding support team. As a result this is a great opportunity for someone who is passionate about delivering great customer service, has natural problem-solving abilities and who wants to continually develop their skills and career to help us to achieve our ambitious growth targets.
The key function of the role will be to work with our dedicated support team to provide 1st line telephone support to our clients. In time this will develop to include on-site client visits to provide installations and upgrades of the software.
Provide 1st line software support
Liaise with support team to manage issues from beginning to end
Log and manage incoming calls with our Pegasus Helpdesk system
Analyse performance and actively seek improvements in the support structure
Provide excellent customer service
Over the first year the candidate will have structured Intsys training, will attend the Pegasus Accredited Training Courses and become fully accredited in Pegasus Software Opera 3 and XRL.
Desired Skills and Experience:
The ideal candidate for the IT Support Graduate role will be an articulate, highly motivated graduate with an interest in IT Software and Accountancy. As a key member of the Support team, working with our Support Manager, the successful candidate will have good working knowledge of Microsoft Office, basic knowledge of IT networks and works well within a team.
Any previous IT or Accountancy experience will be beneficial.
How to Apply?
If you are interested in this position then please submit your CV and covering letter to firstname.lastname@example.org