Tips & Tricks

Intsys provide regular Pegasus Software updates via our monthly support bulletins and Newsletters.Within our Intsys Tips & Tricks section we also publish advise and guides to help our customers deal with the most common practices

How to Unlock a Company or User

October 2, 2015

As many of us know, occasionally there may be times when we cannot access Opera, or we need to do an exclusive process such as take a backup and the company is not accessible. For instance, when you log into Opera it might say “This user cannot access their preferred company…” or alternatively when changing to a different company you may get the following message:

 

 

 

 

 

 

When a particular user is locking a data file, you may receive a message such as “another user has exclusive access…… Please try later”, this can occur whilst attempting an exclusive process such as a company backup or Period End.

 

 

 

Well do not worry because there are some steps you can try in the first instance that should assist with unlocking a Company or User.

 

Tips to unlocking a Company or User

 

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You can find the full version of this article in our Support Portal. Click here

 

If you are not an Intsys Client you can ask for a 1 month free trial of the Support Portal and get immediate access to hundreds of help guides, training videos and frequent resolved issues. Read more

 

 

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