Supplementary

IT Support

All our Cloud Solutions include Cloud Platform Support but we also offer general IT Support to help Cloud Users with any software or hardware issues related to your local or Cloud environment.

*T&Cs Apply

BRONZE

Cloud Platform Support

All our Cloud Solutions include Bronze Support which covers issues related to your Cloud Platform.

It also includes 30-day backups, Cloud Security Maintenance and Microsoft Software Updates to ensure that your Cloud Platform is always up to date. 

Support Services

Award Winning Support

Our Award Winning Support services are proud to have one of the fastest response times in the market. Quick and easy access to our Support Team 24/7 with our Integrated Multiplatform Support Portal.

 

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IT Consultancy

Our Support Specialists will assess your software and hardware requirements and recommend the more adequate infrastructure to enjoy the best Cloud experience.

 

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Experience

We have been providing specialist Cloud and IT solutions for SME’s since 2009 making the migration to the Cloud simple by focusing on the solution required by businesses rather than the underlying IT technicalities.

 

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CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

 

CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

Bronze

Included with your Cloud

Silver

£5 per user/month

Gold

£75 + £10 per user/month

Platinum

Bespoke price

Most Popular

CLOUD USERS SUPPORT

Citrix receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
IT Consultancy available
Email archiving Support

Personal data removal for leavers

CLOUD USERS SUPPORT

Citrix receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
IT Consultancy available
Email archiving Support

Personal data removal for leavers

CLOUD USERS SUPPORT

Citrix receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
IT Consultancy available
Email archiving Support

Personal data removal for leavers

GENERAL IT REMOTE SUPPORT

includes 1 token per user/month to cover general IT issues i.e.:
MS Office
Local infrastructure
Printers
Scanners
Other hardware
Advice on 
IT planning
Advice on IT infrastructure and system design
Advice on Network architecture
IT system audits & reviews
Non-Microsoft Software Updates

Any general support issue
Reduced IT Consultancy rates

Reduced Onsite Support rates

GENERAL IT REMOTE SUPPORT

includes 1 token per user/month to cover general IT issues i.e:
MS Office
Local infrastructure
Printers
Scanners
Other hardware
Advice on 
IT planning
Advice on IT infrastructure and system design
Advice on Network architecture
IT system audits & reviews
Non-Microsoft Software Updates

Any general support issue
Reduced IT Consultancy rates

Reduced Onsite Support rates

 

IT support available: £75 per token

Onsite IT Support: £200* p/h
IT Consultancy available: £200* p/h

*Minimum Call Out 2 hours

IT support available: £75 per token

Onsite IT Support: £200* p/h
IT Consultancy available: £200* p/h

*Minimum Call Out 2 hours

Additional tokens: £30

Onsite IT Support: £150* p/h
IT Consultancy available: £150 p/h

*Minimum Call Out 2 hours

ADVANCED SUPPORT

Local network security
Local firewall
Web filtering
Guest Wi-fi 
Network traffic analysis

Add IT Support to your Cloud Subscription

Pay only for what you need - 1 TOKEN=15 minutes

 

Which is the right level of Support for your company?

We have provided some Examples to help you decide

Support Examples

Bronze

Silver

Gold

Upgrade Office 2016 to 2019 or Windows 2012 to 2016 on the Cloud Server

Need to restart the Cloud Server

An application needs to be restarted on the server

Issues Installing Citrix Reciever in a PC/MAC

Ad-Hoc

Printer/Scanner works locally but it doesn't appear in the Cloud

Ad-Hoc

Need assistance setting an email account in the Outlook Cloud App

Ad-Hoc

Printer/Scanner doesn't work locally

Ad-Hoc

Ad-Hoc

Got a new printer/scanner. Need to be installed on the system

Ad-Hoc

Ad-Hoc

Need assistance with a Word or Excel document

Ad-Hoc

Ad-Hoc

Need advice to buy new hardware/software

Ad-Hoc

Ad-Hoc

Need to install a 3rd party application on the server

Ad-Hoc

Ad-Hoc

Update Windows/Office on your local Computer

Ad-Hoc

Ad-Hoc

Get Started!

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