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Our Support team, using specialist software, with permission, can connect directly to your PC via a browser offering immediate guidance and reducing downtime.


Our Helpdesk offers Remote Support via Splashtop to those Customers who have included this option in their Support Agreement. Splashtop employs end-to-end, AES (256 Bit) encryption – the same security levels used and trusted by major banking institutions.


When indicated by one of the members of the support team, please click here to start a Remote Support session.


Splashtop includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

Access Protection

Splashtop generates a session ID that changes with every software start to provide additional security against unauthorized access to a remote system.Security relevant functions like file transfer require additional, manual confirmation of the remote partner.Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.

Code Signature

All program files are secured using VeriSign code signing technology. This allows you to verify the origin of the executables you received.

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