Award Winning Support
Pegasus Software Support
Intsys Support Customers benefit from immediate access to accredited Pegasus personnel, reduced service rates, extensive information via our Support Portal, monthly bulletins and monthly support calls. We adopt a proactive approach to support ensuring you are informed of progress at all times.
NO voicemail and NO annoying call back services.
Our support line is continuously managed by Pegasus trained professionals between 9am – 5.30pm Mon – Fri.
Email support practically 24/7 via our Support Portal.
The benefits of a Pegasus Support Agreement with Intsys
Immediate access to fully accredited Pegasus Opera 3 support specialists.
Monthly Support Call
Preventative maintenance calls to key users to provide an opportunity to discuss anything related to Software.
What our customers
think of our Support?
Satisfaction rate with
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Satisfaction with the response time
AWARD WINNING SUPPORT
Services included in the Agreement
The Intsys Support agreement provides you with immediate access to first line support and advice from our accredited Pegasus Software Support Team.
Intsys offer a range of other support services to complement our support agreements
The Intsys Support Agreement
All support queries from clients with Pegasus Opera 3 support agreements are prioritised
Free Data Issue Assesment
In the event of data integrity issues such as corruption, Intsys conduct a free assessment of the issue and advise on an appropriate course of action
Our Team using the specialist software Splashtop can take remote control of clients computers to identify and troubleshoot issues
Specialist training can be supplied by Intsys UK Ltd as an additional service to complement our support service
Adjustments to existing Opera 3 bespoke document designs completed by Intsys are now optionally included
Payroll Year End Management
We always take a pro-active approach, ensuring that you are ready for Payroll Year end changes as soon as possible
3rd Party Software Integration
We are experienced in integration of third party applications into Pegasus
You will receive communication as to when licences are due to expire and instruction on how to relicense your software
Version Release Management
We evaluate when it is appropriate to release new Opera 3 versions to minimise the need for subsequent upgrades to alleviate introduced software faults and reduce costs
Intsys can provide bespoke elements to enhance Opera 3. We manage the whole project from the initial specification through to implementation, after-care andupgrade support
Design of Opera 3 documents Design of Opera/XRL reports
Copy of companies
Import of data
All support queries from clients with Pegasus Opera 3 support agreements are prioritised.
Free Data Issue Assesment
In the event of data integrity issues such as corruption, Intsys conduct a free assessment of the issue and advise on an appropriate course of action.
Our Team using the specialist software TeamViewer can take remote control of clients computers to identify and troubleshoot issues.
Specialist training can be supplied by Intsys UK Ltd as an additional service to compliment our support service.