Award Winning Support

Pegasus Software Support

Intsys Support Customers benefit from immediate access to accredited Pegasus personnel, reduced service rates, extensive information via our Support Portal, monthly bulletins and monthly support calls. We adopt a proactive approach to support ensuring you are informed of progress at all times.

From£10per user/month*

*T&Cs Apply

Immediate Response

NO voicemail and NO annoying call back services.

Our support line is continuously managed by Pegasus trained professionals between 9am – 5.30pm Mon – Fri.

Email support practically 24/7 via our Support Portal.

Benefits

The benefits of a Pegasus Support Agreement with Intsys

Immediate Response

Immediate access to fully accredited Pegasus Opera 3 support specialists.

Support Portal 24/7

A complete archive of Training videos, webinars and help articles organised by module accessible

24/7.

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Multiplatform Support

Designed to ensure our support clients get quick and easy access to our support team via phone, email, portal or chat.

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Regular Free Seminars

Free seminars held quarterly at our offices, providing Opera 3 software overviews and enhancements.

Bookings>

Monthly Support Call

Preventative maintenance calls to key users to provide an opportunity to discuss anything related to Software.

Monthly Bulletin

Monthly bulletins highlighting the latest Opera 3 news, reviews and tips and tricks for Pegasus Software.

Last Bulletins>

 

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and enjoy 6 months free*

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What our customers

think of our Support?

AWARD WINNING SUPPORT

 

Services included in the Agreement

The Intsys Support agreement provides you with immediate access to first line support and advice from our accredited Pegasus Software Support Team.

ADVANCED SUPPORT

 

Extra services

Intsys offer a range of other support services to complement our support agreements

The Intsys Support Agreement

 

Prioritised Response

 

All support queries from clients with Pegasus Opera 3 support agreements are prioritised

Free Data Issue Assesment

 

In the event of data integrity issues such as corruption, Intsys conduct a free assessment of the issue and advise on an appropriate course of action

Remote Support

Our Team using the specialist software Splashtop can take remote control of clients computers to identify and troubleshoot issues

Accredited Training

 

Specialist training can be supplied by Intsys UK Ltd as an additional service to complement our support service

Document Amendments

Adjustments to existing Opera 3 bespoke document designs completed by Intsys are now optionally included

Payroll Year End Management

 

We always take a pro-active approach, ensuring that you are ready for Payroll Year end changes as soon as possible

Cloud Solutions

 

Cloudsis , our Cloud division. have been providing specialist Cloud solutions for SME’s since 2009. We can help you find the best Cloud Solution

3rd Party Software Integration

We are experienced in integration of third party applications into Pegasus

Opera 3

Licence Management

You will receive communication as to when licences are due to expire and instruction on how to relicense your software

Version Release Management

 

We evaluate when it is appropriate to release new Opera 3 versions to minimise the need for subsequent upgrades to alleviate introduced software faults and reduce costs

Bespoke Products

Intsys can provide bespoke elements to enhance Opera 3. We manage the whole project from the initial specification through to implementation, after-care andupgrade support

Other Services

Design of Opera 3 documents Design of Opera/XRL reports

Data fix

Upgrades

Copy of companies

Import of data

Prioritasied Response

All support queries from clients with Pegasus Opera 3 support agreements are prioritised.

Free Data Issue Assesment

 

In the event of data integrity issues such as corruption, Intsys conduct a free assessment of the issue and advise on an appropriate course of action.

Remote Support

Our Team using the specialist software TeamViewer can take remote control of clients computers to identify and troubleshoot issues.

Accredited Training

Specialist training can be supplied by Intsys UK Ltd as an additional service to compliment our support service.

Support services included

Full Support

£15 per user*

Email Support

£10 per user**

Ad-hoc

Support

Multiplatform Support: Email, Phone, Chat & Portal

Email/Portal

Charge per ticket

24/7 Access to our Knowledge Database

£15 per user/month

Immediate prioritised response

Access to Training Videos

Pay per view

Access to Tips & Tricks articles

£15 per month

Pegasus Support Escalation

Reduced price

Ad-hoc

Monthly Support Bulletin

Free Seminars

Chargeable

Licence management

Data Fixes1

Ad-hoc

Remote Support at discounted rate

Extra services at discounted rate

Ad-hoc

Document amendments2

Reduced price

Ad-hoc

Monthly Support Call

Reduced price

Ad-hoc

3rd Party Integration1

Reduced price

Ad-hoc

Bespoke Software Advice