Case studies

Support that customers stay for

From an overnight SQL upgrade to simpler payroll and clearer reporting. Six customer stories show what practical Pegasus expertise can make possible.

Explore the stories
3Support options to suit your business
UKAccredited Pegasus specialists
24/7Portal access with Full and Email Support

From challenge to solution

Different businesses. Practical results.

Illustrative construction site with a steel structure and cranesStory 01 / 06
Opera 3
Pegasus expertise in practice

Keltbray Ltd.

Engineering, Construction, Building & Property

An overnight upgrade. Ready for the working day.

The challenge

Upgrade Pegasus CIS to SQL for more than 55 users across five companies, with minimal downtime.

What we did

Rehearse the conversion offsite, then complete the installation out of hours with users kept informed.

What changed

The upgrade was ready by morning, with improved performance and practically no loss of production.

Pegasus Opera 3Pegasus CISXRL
Read the full story
Keltbray Ltd.

Following consultation with Strategic Pegasus Support Partner Intsys UK, Keltbray Ltd, a Pegasus CIS support client, decided to upgrade its Pegasus CIS installation to the SQL variant — retaining more historical data and benefiting from enhanced performance. With over 55 users across 5 companies, downtime was not an option. The CIS data set was over 3GB, so conversion times were unknown, and an out-of-hours installation was judged the safest way to complete the project.

Every element of the upgrade was tested in advance, since there would be no time on site to investigate issues once the switch began. The Intsys UK Pegasus CIS support team took a complete snapshot of the data offsite and rehearsed every scenario, keeping Keltbray informed at every step. Working together on and off site, the team began at 5pm and worked through the evening while users were away — by morning, the upgrade was complete with minimal downtime.

Time on site was spent making sure users could access key business functions and print, save and process exactly as they had in the previous version of Pegasus CIS. The project was a success: Keltbray now enjoy an enhanced user experience with practically no loss of production, thanks to sensible planning and proactive communication between the Intsys and Keltbray teams.

Why Intsys support

The same support behind every story above

Telephone support

Included with Full Support, 9am–5.30pm, Monday–Friday. Email Support uses email and the portal.

Accredited personnel

Advice from accredited Pegasus Opera specialists through the channels in your plan.

Proactive approach

We keep you informed of progress at every step, not just when asked.

Support portal 24/7

Full and Email Support include training videos and help articles, organised by module. Staffed response hours are separate.

Behind every case study

Real people, trained on Pegasus

Every business above worked with the same accredited Pegasus support team. Read their experiences above, then compare the support options for your own business.

Pegasus Centre of ExcellenceAccredited specialists. Practical experience.

Your next step

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Tell us what you're trying to fix or grow into, and we'll show you how it plays out on Opera 3.

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