Case studies
Support that customers stay for
From an overnight SQL upgrade to simpler payroll and clearer reporting. Six customer stories show what practical Pegasus expertise can make possible.
Explore the stories ↓
01Keltbray Ltd.
02Absolute Marketing
03Hyde Park Residence
04Niarchos
05CIB Communication
06Limelight EntertainmentFrom challenge to solution
Different businesses. Practical results.
Story 01 / 06
Keltbray Ltd.
Engineering, Construction, Building & Property
An overnight upgrade. Ready for the working day.
The challenge
Upgrade Pegasus CIS to SQL for more than 55 users across five companies, with minimal downtime.
What we did
Rehearse the conversion offsite, then complete the installation out of hours with users kept informed.
What changed
The upgrade was ready by morning, with improved performance and practically no loss of production.
Read the full story +
Following consultation with Strategic Pegasus Support Partner Intsys UK, Keltbray Ltd, a Pegasus CIS support client, decided to upgrade its Pegasus CIS installation to the SQL variant — retaining more historical data and benefiting from enhanced performance. With over 55 users across 5 companies, downtime was not an option. The CIS data set was over 3GB, so conversion times were unknown, and an out-of-hours installation was judged the safest way to complete the project.
Every element of the upgrade was tested in advance, since there would be no time on site to investigate issues once the switch began. The Intsys UK Pegasus CIS support team took a complete snapshot of the data offsite and rehearsed every scenario, keeping Keltbray informed at every step. Working together on and off site, the team began at 5pm and worked through the evening while users were away — by morning, the upgrade was complete with minimal downtime.
Time on site was spent making sure users could access key business functions and print, save and process exactly as they had in the previous version of Pegasus CIS. The project was a success: Keltbray now enjoy an enhanced user experience with practically no loss of production, thanks to sensible planning and proactive communication between the Intsys and Keltbray teams.
Story 02 / 06
Absolute Marketing
Business — Music Management
Better reporting for a growing music business.
The challenge
Replace an accounting system that could no longer cope with growing data volumes.
What we did
Implement Opera 3 with Open Period Accounting and Pegasus XRL reporting in Excel.
What changed
Improved productivity and clearer management information to support the business.
““Opera 3's XRL reporting is fantastic”
Deborah Cutting, Management Accountant, Absolute Marketing
Read the full story & customer feedback+
Absolute Marketing, a record label marketing and management company whose clients have included Dame Shirley Bassey, Melanie C, The Editors, The Hoosiers, Cascada, Skunk Anansie, McFly and George Michael, went live with Opera 3 as their accounting and business software solution.
Following year-on-year growth, Absolute Marketing's previous Sage solution could no longer support their accounting needs. After going out to tender, the company chose Pegasus Opera 3 in February 2011 — based on its open period accounting, enhanced Excel reporting through Pegasus XRL, and easy-to-use Windows interface. With support from Pegasus Platinum Partner Intsys, Absolute Marketing went live at the start of March and quickly saw improved productivity and better management reporting.
“Our previous system wasn't able to cope with the volume of data which was necessary for us to manage our accounts, so we set about sourcing a new solution which would support our expanding requirements. Opera 3's XRL reporting is fantastic and as well as being able to export reports easily to Excel, we have much better management information to help us run the business and maximise profitability.”
— Deborah Cutting, Management Accountant, Absolute Marketing
Story 03 / 06
Hyde Park Residence
Hospitality
Less payroll paperwork. More time back.
The challenge
Improve payroll visibility and reduce manual P11D processing for 200 employees.
What we did
Upgrade to Opera 3 Payroll & HR with automated P11D completion and submission.
What changed
Several days of manual data entry saved each year, with easier access to payroll information.
““It's also incredibly intuitive in supporting our specific needs in payroll.”
Helena Lapczynska, Payroll Manager, Hyde Park Residence
Read the full story & customer feedback+
Hyde Park Residence (HPR), a provider of luxury serviced apartments on Park Lane, implemented Opera 3 Payroll & HR to boost visibility, speed up P11D processing and enhance productivity — saving several days of manual data entry each year.
Having used Opera II Payroll & HR for more than 10 years, HPR was impressed by the new features in Opera 3: an enhanced interface, easy P32 processing and fully automated P11D completion and submission — already saving time previously spent processing payroll documents for 200 employees. Hyde Park Residence worked with Pegasus Strategic Partner Intsys on the purchase and implementation of Opera 3 Payroll & HR.
“Having used other payroll solutions in the past, we had no hesitation in moving to the latest version of Payroll & HR from Pegasus, as the solution is so simple to use. It is easy to find and drill down into the documents or reports we need, and the automation of the P11Ds has already saved us substantial amounts of time in manual processes. The system prompts us if we enter something wrong, which is useful and saves time on checking and re-entering data. It's also incredibly intuitive in supporting our specific needs in payroll.”
— Helena Lapczynska, Payroll Manager, Hyde Park Residence
Story 04 / 06
Niarchos
Business — Investment, Financial Services
Financial reporting that moves with the business.
The challenge
Reduce complexity and gain more control over the timing of month-end close.
What we did
Upgrade to Opera 3 for Open Period Accounting and enhanced reporting into Excel.
What changed
More flexible accounting periods and real-time management information for the finance team.
““The enhanced reporting in Opera 3 enables us to export reports directly to Excel and benefit from real time management information.”
Mark Nunn, Managing Director, Niarchos
Read the full story & customer feedback+
Niarchos, a general agent acting on behalf of overseas companies across a number of sectors, upgraded to Opera 3 for enhanced reporting and greater flexibility in its finance function — helping reduce complexity and support growth.
Having worked with Pegasus' Opera and Opera II solutions for eight years, Niarchos was keen to upgrade to Opera 3 to take advantage of its enhanced reporting, flexibility and Open Period Accounting. Previously, Niarchos sometimes had to close a month off before it was ready; with Open Period Accounting, it can dictate — and change — the close period to suit business needs. Working with Pegasus Platinum Partner Intsys, Niarchos went live with Opera 3 in March 2011 with six users.
“The enhanced reporting in Opera 3 enables us to export reports directly to Excel and benefit from real time management information. Having worked with Pegasus and Intsys for many years, we have absolute confidence in both the product and the support we receive, and look forward to reaping the productivity benefits that the latest Opera solution will bring us.”
— Mark Nunn, Managing Director, Niarchos
Story 05 / 06
CIB Communication
Marketing Agency — Construction
Information on demand. Decisions made sooner.
The challenge
Reduce reporting time and make financial information easier to access.
What we did
Implement Opera 3 with an improved interface and enhanced reporting into Excel.
What changed
Greater finance visibility and quicker, better-informed decisions to support growth.
““We are able to access information on demand which facilitates quicker, better decisions, helping us to continue to grow our business.”
Liz O'Donovan, Accounts Manager, CIB Communications
Read the full story & customer feedback+
CIB Communications, a construction-sector marketing agency, went live with its Opera 3 accounting and business software solution — reducing reporting time and improving decision making.
Having used Pegasus Opera II for three years, CIB was keen to take advantage of the enhanced reporting and improved user interface in Opera 3. The agency worked with Pegasus Platinum Partner Intsys UK to implement the solution, which went live in January 2011.
“Fast, meaningful reporting and management information are integral to running our business efficiently and profitably. The enhanced user interface and functionality in Opera 3 means it is quick and easy to use, and affords us greater visibility of all finance information. The solution also enables us to export reports easily to Excel. We are able to access information on demand which facilitates quicker, better decisions, helping us to continue to grow our business.”
— Liz O'Donovan, Accounts Manager, CIB Communications
Story 06 / 06
Limelight Entertainment
Entertainment
A clearer view of stock. Ready for demand.
The challenge
Manage fluctuating theatre merchandise demand and large volumes of imported stock.
What we did
Bring financials, CRM, XRL, dashboards and Stocktake together in Opera 3.
What changed
Live stock visibility and faster insight help the team respond to customers and control costs.
““Stocktake means we always have a live view of where our stock is at any one time.”
Paul Trotter, Operations Director, Limelight Entertainment
Read the full story & customer feedback+
Limelight Entertainment, one of the premier theatre merchandise companies in the UK, invested in Opera 3 to consolidate business processes and support future growth.
Now live and supported by Pegasus Partner Intsys UK, Limelight makes full use of Opera 3 — including Financials, Credit Management Centre, Pegasus Dashboards, CRM, Pegasus XRL reporting and Stocktake. XRL reporting lets the team drill into insights across the business at the touch of a button; Dashboards give a live snapshot of any process; and Stocktake manages the large volumes of merchandise imported from the Far East, supporting inventory management and cost control.
Case study published in Logistics Business IT“In the theatre merchandise industry, demand can fluctuate substantially and in order to capitalise on this demand, we need to provide quality products to our customers in a timely manner, at the best prices. For this, we rely on having complete visibility into customer demand and the order lifecycle and Opera 3 facilitates this in a robust and intuitive manner. Pegasus XRL Reporting is hugely valuable in allowing the team to view reports on all aspects of the business quickly and easily, while Stocktake means we always have a live view of where our stock is at any one time. This in turn allows us to exercise greater agility in responding to our customers' needs, boosting customer service and assisting with our cashflow. We are celebrating 20 years of being in business this year, and Opera 3 has provided us with a foundation from which to embrace the next 20 years with confidence.”
— Paul Trotter, Operations Director, Limelight Entertainment
Why Intsys support
The same support behind every story above
Telephone support
Included with Full Support, 9am–5.30pm, Monday–Friday. Email Support uses email and the portal.
Accredited personnel
Advice from accredited Pegasus Opera specialists through the channels in your plan.
Proactive approach
We keep you informed of progress at every step, not just when asked.
Support portal 24/7
Full and Email Support include training videos and help articles, organised by module. Staffed response hours are separate.
Behind every case study
Real people, trained on Pegasus
Every business above worked with the same accredited Pegasus support team. Read their experiences above, then compare the support options for your own business.
Your next step
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