Pegasus Opera 3 and XRL require a constant, unbroken connection to the Pegasus database located on the server. An "onaccess" virus scanner will lock files momentarily whilst performing scans on them, interrupting connection to the database.
All Pegasus users MUST have the following folders excluded from any “on-access” virus scanning program on their workstations, and they also require “full control” permissions to these physical locations and network shares.
If not set correctly and maintained, this can lead to various issues, including potential data corruption. It should be noted that exclusions can be removed without user interaction, for example when the software is updated, so it should be part of a regular maintenance routine for someone to check that the virus checker’s on-access exclusions are constantly maintained.
PEGASUS OPERA 3
Exclusions and Permissions on the Server
\\Your Server\O3 Server VFP Static and Dynamic\ (share & physical location)
*** Please Note: If your Opera has not been installed by one of the Intsys Pegasus Opera 3 Support team, your installation folders may have different names.
Exclusions/Permissions on Workstation PC (both physical and terminal services/Citrix)
C:\Program Files (x86)\Pegasus (Vista, Windows 7 64-bit, Windows 8 64-Bit)
C:\Program Files\Pegasus (XP, Vista, Windows 7, Windows 8)
C:\ProgramData\Pegasus (Vista, Windows 7, Windows 8)
In ALL cases the subfolders need to be excluded also.
PEGASUS XRL
Please be aware that different versions of XRL will have different names when they are installed on your system.
The different possible folders PC are indicated below:
C:\Program Files (x86)\Infor (Vista, Windows 7 64-bit, Windows 8 64-Bit)
C:\Program Files (x86)\XRL (Vista, Windows 7 64-bit, Windows 8 64-Bit)
C:\Program Files\XRL
C:\ProgramData\Infor Query & Analysis
C:\ProgramData\Lasata
If in the event you are unsure of what exclusions or permissions need to be set for your system, please contact the Intsys Support Team.
Disclaimer: This document is intended to provide general advice and has been prepared as a guide only. It is the user’s responsibility to decide how they want to proceed with the information given. Intsys UK Ltd accepts no responsibility for any errors, omissions, or misleading statements on these pages.